Refund and Returns Policy

At Amaxing Décor, we strive to provide you with quality home and garden décor products that you’ll love. However, we understand that sometimes things don’t work out as planned. This Refund and Returns Policy outlines your rights to return products, receive refunds, and details the process for returns.

1. Returns

Eligibility for Returns: Our policy lasts 30 days from the date of delivery. If 30 days have passed since you received your purchase, unfortunately, we cannot offer you a refund or exchange.
Condition of Returned Items: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Items that are damaged, altered, or not in their original condition are not eligible for a return.
Non-Returnable Items: Certain items cannot be returned, including:
- Gift cards
- Sale items
- Personalized or custom-made items
- Items marked as “final sale” at the time of purchase

2. Return Process

Step 1: Initiate a Return: To start a return, please contact our customer service team at [Insert Contact Email] with your order number and reason for the return. We will provide you with a return authorization and instructions on how to send your item back to us.
Step 2: Ship the Item: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Step 3: Inspection and Approval: Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.

3. Refunds

Refund Approval: If your return is approved, a refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
Partial Refunds: In certain situations, only partial refunds are granted, such as items with obvious signs of use, items not in their original condition, or items returned more than 30 days after delivery.
Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at [Info@amaxingdecor.com].

4. Exchanges

Defective or Damaged Items: We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [Info@amaxingdecor.com]
with your order details and photos of the damaged or defective item.
Exchange Process: Once your exchange is approved, we will send you instructions on how to return the defective item and ship the replacement.

5. Gifts

Gift Returns: If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
Gift Refunds: If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they will be notified about your return.

6. Shipping

Return Shipping Costs: You will be responsible for paying for your own shipping costs for returning your item unless the return is due to a defect or error on our part. In such cases, we will cover the return shipping costs.
Non-Refundable Shipping: Shipping costs from your original order are non-refundable.